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There is a substantial increase in massage chair importers that are bringing in low quality chairs and selling them through various channels. In response to some of our customers that have experienced bad situations, I personally surveyed a number of venues such as the internet, home shows and county fairs for such importers. The result of input from my customer’s experience and first hand insight from my surveys has yielded the following list of 5 key tips on how to avoid being taken.

1. Massage Chair Components are Critical: Ask what country the main components are from. The critical components are the motors and the pc board. The motors should be made in Japan and the pc board should be from either Japan or Singapore. If the components are from other locations, then these components are of inferior quality and subject to short life spans or in other words – junk!

2. Check Out the Warranty: There are 2 things to check on the warranty. First, what is the coverage offered? Second, can the company cover the warranty? For a $3,000 massage chair, you should get 3 years parts, 3 years labor and minimum 90 days in home technician service. Now, the more important question, will they be around to make good on the warranty! You need to go with a reputable massage chair maker. One that has retail clients such as chain stores, etc. There are too many massage chair vendors that are just one man operations and may not be there down the road.

3. We Get Our Massage Chair From Panasonic’s Factory: One of our favorite sales claims is where the massage chair comes from or where it is made. Some of our customers told us that salespeople would claim to get their massage chair from Panasonic’s factory. This is a weird claim and we see it as a tactic to get you to believe somehow their quality is the same, but of course at a substantial discount to the Panasonic chair. Now, how could this be? It must be the same as the Panasonic, be careful!

4. Can’t Find the Kitchen Sink: We were surprised at how some of the booths were set up for some vendors at Home Shows and County Fairs. There are many manufacturer’s that display at these shows and they will have 1 or 2 models to try. On the other hand, there are small importers that just got a container load of everything but the kitchen sink. Their booth is piled high with the stuff and they have a massage chair crammed in there as well. Be careful, that the chair being offered wasn’t just the last great deal he got. Because after the sale, the chair becomes your problem. They may not have a national technician service network or even parts on hand. Go with the major brands and you will not regret it!

5. I Can’t Believe The Deal I Am Getting: Always remember, you get what you pay for. There were few peddlers that offered a $5,000 massage chair for $1,500 and came with a 5 year warranty. Wow! We couldn’t believe it. This chair is made in Panasonic’s factory! We tried to do the math. Free shipping, long warranty and cheap price. They can’t be making any money! How could we resist? Most likely we would have bought into a series of frustrating future problems and be left with a boat anchor in our living room.

We have put these tips together from many of our customers that have made these mistakes and we are passing this one so you do not fall into these same traps. There are many excellent massage chairs on the market. They will bring you years of enjoyment and relief. Take your time and find the right model from a reputable manufacturer. This will ensure years of relaxation (rather than frustration).